The Smarter Service

The Smarter Service The Smarter Service is a provider of personalized technology concierge services for older adults, senior living communities, and active adult communities.

Located in Los Angeles, CA

Before we had smartphones to quietly text, "I'm ready to be picked up," we had the corner Payphone... and the famous "Co...
06/01/2026

Before we had smartphones to quietly text, "I'm ready to be picked up," we had the corner Payphone... and the famous "Collect Call." If you didn't have a dime (or later, a quarter) in your pocket, you had to get creative.

Who remembers calling home, waiting for the operator to say, "State your name after the tone," and speaking as fast as humanly possible:
🗣️ "Mom-practice-is-over-pick-me-up-now!"..and then hanging up so your parents didn't have to accept the charges? 😂

Sound off in the comments:
Did you ever use the collect call trick, or did your parents make sure you always kept a dime in your shoe just in case? 👞🪙

Do you find typing out text messages slow or frustrating? You aren't alone! The keys are incredibly small, and autocorre...
05/28/2026

Do you find typing out text messages slow or frustrating? You aren't alone! The keys are incredibly small, and autocorrect can be so annoying.

The Fix: Let your voice do the work.
When your keyboard pops up on your screen, don't start typing. Instead, tap the little Microphone icon. Speak your message out loud, and your phone will instantly turn your voice into text.

It’s the perfect shortcut if:
✅ You have arthritis or shaky hands.
✅ You forgot your reading glasses in the other room. 👓
✅ You just want to send a quick, long reply without the hassle!

Have you tried voice typing yet? Let us know below! 👇

On this Memorial Day we pause to remember and honor the brave men and women who made the ultimate sacrifice in service t...
05/25/2026

On this Memorial Day we pause to remember and honor the brave men and women who made the ultimate sacrifice in service to our country.

One of the most powerful ways we can honor them today is by ensuring their stories are never forgotten. Whether you are scanning old black-and-white photographs, sharing a memory of a loved one with your family over a video call, or using the internet to research your family’s military history, technology helps us keep their legacies bright.

Wishing our entire community a peaceful and reflective Memorial Day. 🕊️

We’re speaking at LeadingAge Arizona!Join our Tech Guru, Abbie Richie, as she explores why so many technology investment...
05/21/2026

We’re speaking at LeadingAge Arizona!

Join our Tech Guru, Abbie Richie, as she explores why so many technology investments in senior living fall short of expectations and what communities can do to close the gap.

Communities are investing heavily in technology, but stronger adoption, engagement, and ROI don’t happen automatically. In this session, Abbie will share why resident digital literacy is often the missing link and how building tech confidence can lead to happier residents, smoother operations, fewer staff interruptions, and better outcomes from existing technology investments.

The ROI Gap: Why Tech Investments Fall Flat Without Resident Digital Literacy

📍 Wild Horse Pass Resort & Casino
📅 May 28
🕑 2:45 PM

If you’ll be there, come meet us. We’d love to connect

We hear this question all the time: "Will charging my phone all night ruin the battery?"The answer is NO!Modern smartpho...
05/21/2026

We hear this question all the time: "Will charging my phone all night ruin the battery?"
The answer is NO!

Modern smartphones are exactly that, smart! They know when they reach 100% and will automatically stop drawing power. You don't have to worry about overcharging your device while you sleep.

However, there are two golden rules for overnight charging:
1️⃣ Use the right equipment: Try to use the charger that came with your phone (or a trusted, name-brand cord), rather than cheap replacements.
2️⃣ Let it breathe: Never charge your phone under your pillow or on your mattress. Phones generate heat while charging, and blankets trap that heat, which can become a serious fire hazard! 🔥
The safest spot? Right on a hard, flat nightstand.

Where does your phone sleep at night?

Today, if we make a typo on our computer or tablet, a little red line appears, we hit backspace and it's fixed in a seco...
05/18/2026

Today, if we make a typo on our computer or tablet, a little red line appears, we hit backspace and it's fixed in a second. No harm, no foul. But before the computer, we had the glorious, heavy, and unforgiving Typewriter.

You remember the sound: Clack, clack, clack... DING! (And the satisfying swoosh of the carriage return!)
But the absolute dread of typing a perfect letter, only to make a mistake on the very last line? You had to bring out the Wite-Out, blow on it to dry, and pray you lined the paper back up perfectly.

Let's reminisce: Did you learn to type on a manual typewriter or an electric one? And did you prefer liquid Wite-Out or the correction tape? 🧴📜

We’re taking the stage at LeadingAge BOLD to talk about the hidden ROI of technology in senior living.Our Tech Guru, Abb...
05/14/2026

We’re taking the stage at LeadingAge BOLD to talk about the hidden ROI of technology in senior living.

Our Tech Guru, Abbie Richie, will host a conversation with Vida Roozen, COO at The Smarter Service, and Cash Benton, Executive Director at The Covington Senior Living, focused on a simple question:

Why isn’t technology delivering the results communities expect?

We’ll dig into what actually moves the needle. Increasing resident adoption, reducing staff interruptions, improving engagement, and turning existing tech investments into real outcomes.

If you’re investing in technology but not seeing the impact, this is a panel worth attending.

The Hidden ROI of Technology in Senior Living

📍 JW Marriott Desert Springs Resort & Spa
📅 May 20
🕓 4:30 PM

Come join us! Learn more 👉 https://s1.goeshow.com/leadingage_ca/annual/2026/

05/13/2026

What is the state of senior living technology today? Jenny Poth, SVP at Ziegler, joins us to break down the findings of the first-ever CTO Hotline Study. We’re discussing the three barriers holding back innovation, the "shallow" adoption of AI, and the critical need for data governance to ensure technology actually serves the mission of senior care.

Tech Smarter airs on Wednesdays at 1pm ET/10AM PT from The Smarter Service profile page.

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Spring weather is beautiful, but it can change in the blink of an eye. If you are planning to get out in the garden or r...
05/13/2026

Spring weather is beautiful, but it can change in the blink of an eye. If you are planning to get out in the garden or run errands this weekend, your smartphone is the best tool you have to stay dry!

The Tech Tip: Open (or download) a Weather App on your phone.
Instead of just looking at the high temperature for the day, look for the Hourly Forecast. It will tell you exactly what time that afternoon rain is going to start, so you can plan your walk around it.

Many apps will even send an alert straight to your screen if a severe storm or high heat is headed your way!

Have a wonderful, safe, and sunny first weekend of May! ☀️

We’re heading to the Argentum Senior Living Executive Conference in Nashville!Our COO, Vida Roozen, will be speaking alo...
05/12/2026

We’re heading to the Argentum Senior Living Executive Conference in Nashville!

Our COO, Vida Roozen, will be speaking alongside Tony Conaway, VP of IT at BHI Senior Living, to share how our Tech Concierge program is:

✔ Improving resident satisfaction
✔ Supporting teams day-to-day
✔ Driving measurable operational gains

If you’re attending SLEC, come join us and see what this looks like in practice.

Driving Occupancy and Operational Gains with a Transformative Tech Concierge Program

📍 Nashville Music City Center | Room 208
📅 May 18
🕐 1:45 PM

We’d love to connect while we’re there. Come find us or reach out at [email protected] to schedule a time!

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5250 Lankershim
Los Angeles, CA
91602

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