10/03/2025
Dear All
The Mosaic Resource Centre Manager, Julie Russell, who has overseen the Centre since it's opening in the autumn of 2022 is stepping down from her role. We, Mosaic Resource Centre Management Team, have been exceptionally blessed by Julie's dedication and professionalism. She has led a fantastic group of volunteers and has managed to ensure our guests are well cared for and signposted to further help. We are so grateful to Julie for all her hard work and investment into this role.
This means we are looking to hire a replacement for Julie. A job description is below. Please forward this on to any you think would be interested in applying for this role. If you would like to apply for the job, please ask for an application form by emailing me at [email protected]
Deadline for Applications is Friday 28 March, 2025.
Job Title: Manager – Mosaic Resource Centre for homeless support
Location: Quarry Road, Tunbridge Wells
Job Type: Part – time (approx. 20 hours per week)
Salary: £28,500 - £29,450.00 (pro rata per annum) depending on experience.
Job Summary: We are seeking a dedicated, empathetic Manager to lead and oversee operations at our Resource Centre, providing support to individuals experiencing homelessness or at risk of losing their accommodation. This role involves managing a team of volunteers, coordinating community partnerships and ensuring individuals receive the necessary resources and services to regain stability, whilst maintaining a safe and supportive environment for all.
Key responsibilities
Supervise, train and support a team of volunteers, ensuring a high level of professionalism and compassion.
Maintain a positive and inclusive work environment, ensuring morale and satisfaction.
Promote and uphold client dignity and respect, ensuring confidentially, empathy and non-judgemental care.
Offer befriending/mentoring to the guests whilst de-escalating any conflict and tension within the resource centre.
Work closely with community organisations, government agencies and other charities to provide integrated support services. Building strong relationships.
Act as an advocate for the homeless population.
Manage supplies and materials needed for daily operations.
Represent the Resource Centre at community meetings and forums.
Prepare reports for senior management highlighting the centre’s activities, achievements and challenges.
Ensure the efficient and effective running of the centre, providing high quality customer service to agencies who rent the additional space. Making sure the centre’s resources are utilised optimally.
Ensure the centre’s facilities are maintained in excellent condition, including counselling/office rooms, common areas and equipment.
Making sure the centre adheres to all relevant health & safety regulations.
To be responsible for the reporting and recording of all Incidents and safeguarding concerns to the management committee and the following up of subsequent actions relating to these matters, which can include making safeguarding referrals.
Personal attributes:
Self-motivated and able to work independently.
Strong organisational and multi-tasking skills.
Excellent communication and interpersonal abilities.
Strong problem-solving skills and the ability to remain calm under pressure.
This role involves direct interaction with our guests including those in crisis situations and therefore may involve working in challenging or emotionally intense environments.
Flexibility and adaptability to meet the challenging and changing needs of the community and our guests.
Experience with working with vulnerable individuals would be a benefit.
But most importantly a compassionate, empathetic and non-judgemental approach to supporting our guests.
This role is an excellent opportunity for a dynamic individual who is passionate about making a difference in the lives of those experiencing or at threat of homelessness. As the Resource Centre Manager, you will have the chance to lead a vital community service, build strong relationships and directly contribute to long term solutions for homelessness.
For a Job Application Form, please contact [email protected]
For more information about the position, please contact Captain Graeme Smith - [email protected]
