12/04/2025
I have benefitted personally and professionally from Daniel Goleman’s framing of five Emotional Intelligences (EI). In the Christian context, we can think of EI as the fruits of the Spirit plus a whole bunch of other positive internal qualities. EI not only helps with leadership capacity, but has been found, amongst other things, to increase life satisfaction.
EI starts with self-awareness and self-regulation. Every person has unique diversity that it is important for each of us to discover. We have personal diversity (e.g. age, race, ethnicity, gender, physical abilities and qualities, natural abilities, sexual and affection orientation), positional diversity (e.g. education, work experience, income, marital status, values, religious beliefs, geographic location, parental status) and interactional diversity (e.g. emotional position, motivations, personality type, life experiences, work roles, values, leadership style).
This diversity helps us to make unique contributions to others in our professional and personal environments. It also, however, introduces blind spots, immaturities, weaknesses and biases.
We can increase our self-awareness by asking for feedback about our actions and behaviours from people we are interacting with and doing a SWOT analysis of ourselves. Doing self-assessments is also an option. However, they are only helpful if you already have a degree of self-awareness!
Perhaps the best way to develop self-awareness is to keep a diary where you write down your behaviours, your feelings and people’s reactions on a daily basis. If, for example, we see a pattern that we feel a certain adverse way is different situations with different people, then we are more likely to take ownership of those feelings and not blame others.
To help us increase our self-awareness, there are also recognised common biases we should be aware of that we all potentially carry including the fundamental attribution error (FAE) and the self-serving bias (SSB). The FAE is when we blame another’s performance failures or problems on internal factors rather than external factors. The SSB is when we blame our personal performance failures or problems on external factors and attribute our successes to internal factors. Like any bias, we counter them by reframing the situation. Eg. to counter the SSB, we should consider what internal factors are contributing to our failures and what external factors are contributing to our successes
There seems to be a mantra in society that we all should value every part of the (negative) aspects of diversity of a person. And that we should be free to “be who we are” in all situations. For example, we may be an intolerant person or have an over-inflated view of our opinions or fail to listen to others. But since this is the way “we are”, others should just accept this. We can develop a mindset where our hurtful behaviour is justified in the interest of defending our individuality
However, this attitude neglects Goleman’s second EI of self-regulation. This essentially is the ability to keep your impulsive feelings and emotions under control, especially when they are hurtful to others. To receive the benefits of our increased self-awareness, this second aspect of self-regulation should be just as strong.
There seems to me to be far more self-justification than self-regulation….
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